Refund and Return Policy

1. Who this policy applies to

This policy applies to PearsFlow products sold by Pearstec LLC through pearsflow.com. It covers plugin licences, subscriptions, and related digital access purchased directly from us.

For help with an order or refund request, contact support@pearsflow.com.

2. Digital products and returns

PearsFlow is delivered digitally. Once payment is completed, you receive access to a plugin download, licence key, account access, or product updates. Because there is no physical product, physical returns do not apply.

If a refund is approved, your licence, downloads, updates, support access, and any associated account access may be cancelled.

3. Our 14-day refund review period

We offer a 14-calendar-day refund review period for a first-time purchase of a PearsFlow plan. To be eligible, you must contact us within 14 calendar days from the original purchase date and give our support team a reasonable opportunity to investigate the issue.

A refund may be approved when PearsFlow has a material, reproducible technical fault and our support team cannot provide a workable resolution within a reasonable time.

4. Situations that are not eligible for a refund

• Changing your mind after purchase or deciding the product is not needed.
• Purchasing the wrong plan, a duplicate licence, or a licence for the wrong website.
• Not using the product, not installing it, or not reading the documentation.
• Problems caused by your WordPress setup, theme, hosting, server limits, cache, email provider, payment gateway, or another third-party plugin or service.
• Custom development, custom setup, migration, design, consulting, training, or other service work unless a separate written agreement says otherwise.
• A licence renewal, plan renewal, subscription renewal, upgrade, or add-on purchase, except where required by applicable law.
• Requests made after the 14-calendar-day review period.
• Violations of our licence terms, including unauthorised sharing, copying, resale, or use beyond the purchased website limit.

5. Before you request a refund

Please contact support first. Many installation, email delivery, payment, compatibility, and licence activation issues can be resolved quickly with the correct website details and error information.

To help us review the issue, send your order number, purchase email, website URL, plugin version, WordPress version, a clear description of the problem, and screenshots or error messages where available.

6. How to request a refund

Email support@pearsflow.com with the subject line “PearsFlow Refund Request”. Include your order number, the email used for purchase, your website URL, and the reason for the request.

We will confirm that we received your request and review it. We may ask for additional information or temporary access needed to verify a reported technical fault. We do not need, and you should never send, passwords, payment card details, or other sensitive information by email.

7. Approved refunds

When a refund is approved, we will send it to the original payment method where possible. Processing time depends on your payment provider or bank. We will cancel or deactivate the related licence and access after the refund is issued.

Where permitted by law, transaction fees, currency conversion charges, bank charges, and charges imposed by a payment provider may not be refundable because they are outside our control.

8. Subscriptions and renewals

Monthly and annual plans renew automatically only if this is clearly shown during purchase and enabled for your order. You are responsible for cancelling before the next renewal date if you do not want the next billing period.

Cancellation stops future renewals. It does not automatically create a refund for the current paid period. Your licence and support access continue until the end of that paid period unless your account is otherwise cancelled under this policy or our licence terms.

9. Licence changes and plan upgrades

If you need a different plan, contact us before buying another licence. We will advise whether an upgrade, replacement, or separate purchase is the correct option. This helps avoid duplicate orders and prevents unnecessary charges.

10. Chargebacks and payment disputes

Please contact us before opening a payment dispute. We want the opportunity to investigate and resolve genuine issues. If a chargeback or payment dispute is opened, we may suspend the relevant licence, downloads, updates, and support access while the matter is reviewed.

11. Consumer rights

This policy does not remove any non-excludable consumer rights that apply under the laws of your country or state. Where applicable law gives you stronger rights than this policy, that law will apply.

12. Changes to this policy

We may update this policy when our products, subscriptions, payment processes, or legal requirements change. The current version will be published on this page with a revised effective date.